Insurance > Travel Insurance > Existing Customers > How do I make a claim?

How do I make a claim?

To make a claim on your travel insurance policy, please contact your insurance company directly using the appropriate telephone number below.

Insurer Travel Insurance Claim Line 24 Hours
Emergency Medical Assistance
Fortis 08701 222 022 Yes (from abroad) +44 23 8064 4633

Please consult the relevant travel insurance policy documents for full details.

If you need any further assistance, please call us on 0845 601 2222 to speak to one of our experienced travel insurance advisors. Lines are open 8:00am-8:00pm Monday to Friday and 9:00am-4:00pm on Saturdays.