Insurance > Home Insurance > Existing Customers > How do I make a claim?

How do I make a claim?

To make a claim under your home insurance policy, please contact your insurance company directly using the appropriate telephone number below:

PLEASE NOTE: Other than for emergencies, you should refrain from purchasing replacements or authorising repairs without prior approval. In the event of an emergency you may wish to contact the relevant emergency helpline for advice.

Insurer Claim Line 24 Hours
 Domestic Emergency Helpline1
Allianz Insurance plc 08450 731114 Yes 08450 731114
Axa 0870 556 1161 Yes 0870 902 3812
Brit 0800 5876713 Yes 0800 5876713
Canopius 0870 420 1249 Yes 0870 420 1249
Congregational & General 01274 700700 No2 07071 880946
Fortis 08701 222021 Yes 08709 085 200
Groupama 0870 2403093 Yes 0870 2403093 or as per policy book
Highway 0870 4201249 Yes 0870 4201249
Legal & General 0870 0500693 Yes 08705 234511
MMA 0844 902 0789 Yes 0844 902 0789
Norwich Union 0800 012345 Yes 0800 012345
Royal & Sun Alliance 0845 6750410 or (NI) 02890 244433 No 3 0845 7123888
Towergate 01202 634184 No 4 0800 0320132

  1. The Domestic Emergency Helpline is a free service for policyholders to put you in touch with a reliable local tradesman. It does not cover the cost of the work - please refer to our Home Emergency Service for this type of cover.
  2. Congregational and General opening hours are 9am-5pm Mon-Fri, out of these hours please phone 07071 880946.
  3. Royal & Sun Alliance opening hours are 8am-6pm Mon-Fri, out of these hours please phone 0845 7123888.
  4. Towergate opening hours are 9am-5:30pm Mon-Fri, out of these hours please phone 0800 0320132.

For claims under your legal protection or home emergency service policy, please see the table below:

Provider Claim Line 24 Hours
HomeCALL Legal Protection 08703 892 711 Yes
Home Emergency Service 0870 607 6502 Yes

Please consult the relevant home insurance policy documents for full details.